HES will present its services together with 15 other industry innovators at the “360°Plaza” special area in Hall 12 of the Bad Salzuflen exhibition grounds. The focus of the presentation is on demand-oriented and future-proof logistics solutions for retailers, manufacturers, and marketplaces. “Dropshipping” plays a special role in this, as HES sees this logistics variant as a true game-changer for the industry and has been driving the topic ambitiously for years.
To guarantee smooth data exchange along the entire value chain, HES and Integrated Worlds – also an exhibitor at the “360°Plaza” – have jointly developed an integration portfolio to digitally optimize the delivery process and reduce delivery times. A convenient process integration is made possible based on standardized interfaces. The advantages of delivering ordered goods directly from the manufacturer to the end customer are manifold: shorter transport routes, fewer handling and storage processes, and fewer work steps. However, the retailer retains full transparency over the logistics process. At the same time, employees are relieved, and delivery capacities are increased. In addition, warehouse costs are reduced, which can currently be an important lever for business economics.
A great opportunity to familiarize oneself with a completely new service topic is available on September 19th, the second day of the trade fair, at 11 am. Heiko Hufenbach, Business Development Manager at Hermes Einrichtungs Service, will give a lecture titled “The Key to Success: Excellent Service in Furniture Delivery – How to Maximize Customer Satisfaction and Avoid Costly Returns with Efficient Logistics, Customer-Oriented Solutions, and Repair Competence”. Because outstanding and comprehensive logistics customer service goes beyond mere delivery today. It addresses megatrends, relies on consultation, provides assistance, and increasingly includes high-quality furniture repair services. “Repair services can be real key moments for customer loyalty and the retailer’s image – with short-term and long-term effects,” says Heiko Hufenbach. Therefore, trained specialists are available in over 50 German delivery depots to repair damages and defects. If on-site repair is not possible, HES has its own workshops where experts can properly repair the furniture.
HES is also working intensively on a new service tool – digital video consultation. Heiko Hufenbach explains: “With this step, we want to further optimize the customer experience and at the same time expand our competencies in digital communication. Video consultation allows us to analyze damages, identify necessary spare parts, provide material and operating instructions, and clarify further process steps in advance in case of unclear problem situations, thus avoiding unnecessary trips.” If an on-site deployment of the HES customer service is required, the service teams will soon be digitally supported by a specially developed software. This software provides all relevant information, from the complaint to the product to the manufacturer. The goal is to ensure smooth documentation and professional processing of each case.
To demonstrate the highly professional and careful work to visitors at the “360°Plaza,” the expert teams from Hermes Einrichtungs Service will provide a live insight into the repair service following Heiko Hufenbach’s lecture. Thus, the trade fair audience will not only be offered valuable content but also a vivid demonstration of this special service.
