Training Contents
During the training, apprentices will learn about the various aspects of administration and service desk operations. This begins with accompanying the service desk in the first year of training.
The following tasks are carried out during this period:
- Setting up and swapping hardware
- Providing telephone support and ticket management
- Provisioning hardware
- Setting up workstations
- Creating AD accounts
Starting from the second year of training, apprentices will learn about the infrastructure department and can independently handle tasks based on their accumulated knowledge.
The following tasks are carried out during this period:
- Setting up and cabling servers
- Troubleshooting server issues
- Independently managing small projects
- Conducting server room inspections
- Documenting errors
In the final year of training, apprentices will learn about the administrative Linux environment.
Tasks include:
- Administering Linux systems
- Working on projects
In a 4-week rotation, apprentices will also visit the infrastructure department, with Philipp Strickfaden being the contact person.
Vocational School:
August-Griese Vocational College in Löhne
Main subjects:
- Information and communication systems
- Network technology
- Business and operational processes
Secondary subjects:
- English
- German and communication
Classes for the above-mentioned subjects are held once or twice a week on a rotating half-yearly basis.