2-man handling from the market leader

As the market leader in 2-man handling delivery, Hermes Einrichtungs Service offers senders and recipients of furniture and large appliances a perfect and comprehensive service – starting from 1,000 shipments per year.

Tailored for your trading business

Individual, modular shipping solutions for online retailers and e-commerce platforms, manufacturers of furniture, large household appliances, and consumer electronics, as well as large furniture stores and retail chains with their own online shops.

Shipping solutions for large electrical appliances
> 50 years

Experience in 2-man-handling

Nothing is (almost) too difficult for us when it comes to your customers

Hermes Einrichtungs Service, abbreviated as HES, is the market leader in 2-man handling in Germany, with approximately 5 million deliveries per year. Additionally, we have one of the largest 2-man handling networks in Europe. As part of the Hermes Group and the globally operating Otto Group, Hermes Einrichtungs Service GmbH & Co. KG has been delivering furniture, large electrical appliances, and other heavy and sensitive goods to end customers since 1974 – providing a unique full-service experience. As a reliable service partner, we solve individual logistics requirements and offer the most comprehensive range of services in 2-man handling. Trustworthy and long-term cooperation is our top priority.

Hermes Einrichtungs Service works on behalf of many large online retailers, renowned manufacturers of furniture, household appliances, and consumer electronics, as well as major furniture stores or retail chains. With 2-man teams (in the so-called two-man handling), we deliver sofas, wardrobes, washing machines, sports equipment, large televisions, and much more to their customers and carry the goods to the desired location within their living spaces – or to the basement. Our comprehensive modular service offering is complemented by a variety of services such as furniture assembly, appliance installation, hanging, and adjustments.

Senders from various industries with diverse requirements rely on the performance and service orientation of our 2-man handling teams. The network within Germany is operated or coordinated by HES itself and includes two hub locations in Löhne and Ansbach, as well as around 50 delivery depots, most of which are operated by partners. With our national and international locations, we meet the needs of demanding senders and recipients across the board. Each year, we delight millions of end customers in Germany, Austria, Switzerland, and the Netherlands.


A strong range of services for you and your customers

Benefit from our tailored shipping and logistics solutions and our premium services that set new standards for receiving goods. From the first order and a shipping volume of at least 1,000 shipments per year, you can take advantage of our wide range of services. You have the opportunity to combine the services according to your individual requirements. The result: solutions as diverse and individual as the trade itself.

Our premium service includes, among others:

  • Collection of goods from the supplier
  • Early notification of delivery date in three time slots
  • Optional delivery in the after-work time slot
  • Online live tracking of the delivery via myHES
  • Phone notification one hour before delivery
  • Fast and reliable nationwide delivery
  • Delivery to the desired location
  • Environmentally friendly disposal of packaging materials

In addition, we offer extended services:

  • Fast delivery options, such as 48-hour delivery
  • After-work and Saturday delivery
  • Furniture assembly and ready-to-use installation
  • Professional installation of freestanding and built-in appliances
  • Take-back and proper disposal of old furniture/appliances
  • Payment Solutions: Easy e-payment with HES Pay before or upon delivery, or cash on delivery

A seamless integration into your systems is also ensured. Our key account managers are at your disposal, providing comprehensive support, advising you extensively, and working with you to develop an offer that meets your specific requirements and the needs of your customers. The support extends beyond the initial phase.

Premium service is our standard

“We deliver enthusiasm” is our customer promise and daily motivation for ourselves to delight your demanding customers with excellent quality, high punctuality, and a comprehensive, perfect service experience. Our trained and highly skilled customer service staff, as well as our dedicated 2-person teams, strive every day to ensure safe and on-time transportation as well as a perfect customer experience – up to 25,000 times a day in total. Take advantage of the 2-person handling of Hermes Einrichtungs Service to provide your customers with first-class services before, during, and after delivery.

Here is an overview of your HES (Hermes Einrichtungs Service) benefits:

  • Market leader in 2-person handling in Germany
  • Largest 2-person handling network in Europe
  • 50 years of experience in end customer delivery
  • Online appointment booking and GPS live tracking
  • Delivery to the place of use
  • Fastest delivery times
  • Various convenient delivery options
  • Furniture assembly and appliance installation
  • Disposal of packaging, old furniture, and old appliances
  • Customer-friendly returns management

Returns management – simple and smooth

An efficient and customer-friendly returns management is crucial for the success of a company. We place great importance on not only offering shipping solutions and high-quality services to our customers but also ensuring a smooth and transparent return process.

For customer satisfaction, we rely on a well-thought-out returns management that takes into account not only the needs of our customers but also the requirements of a demanding process, making the return process as simple as possible. However, we also keep a focus on business efficiency. We aim to make everything as pleasant, uncomplicated, and time-efficient as possible for your customers, so that your company leaves the best possible impression even in the case of a necessary return.

Our returns process:

  • Notification of pickup to the customer (via phone, SMS, and email including a time window)
  • Online live tracking and a call from the team one hour before arrival
  • Your customers have full transparency on myhes.de
  • Optional use of return packaging for unpacked items
  • Consolidation of returns at the Löhne returns warehouse
  • Evaluation of returns by experienced specialists
  • Returns either returned or recycled

Modular shipping solutions for every sector of trade

No matter which industry your retail business is in, the Hermes Einrichtungs Service, as a specialist in 2-person handling, provides you with shipping and service solutions that are tailored to your challenges and the needs of your customers – starting from 1,000 shipments per year. This means that we offer comprehensive, customized logistics and customer service solutions for both smaller shippers in the early stages of their shops and high-volume retailers in the area of home delivery through 2-person handling – nationwide or even beyond. Choose your product category below and find out all the details about our extensive service offering for you and your customers.

Top performance even in dropshipping and international shipping

Can we do anything else for you? For example, if you are an online retailer with limited or no warehouse capacity, we are happy to support you with dropshipping. And if you want to expand your delivery area beyond Germany, our Home Delivery network can also deliver to countries such as Austria, Switzerland, the Netherlands, or France. Whatever your challenges may be, the Hermes Einrichtungs Service offers you the optimal individual logistics solution and guarantees you first-class quality management.

Do you have any questions?

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