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Logistics solutions for e-bikes and sports equipment

Hermes Einrichtungs Service is good at training and delivers a wide variety of sports equipment to your customers with 2-man-handling: from bicycles and e-bikes to exercise bikes, rowing machines and power stations for private gyms.

2-man-handling for heavyweights

Nothing knocks us down so quickly: The 2-man-handling team at Hermes Einrichtungs Service offers manufacturers, stationary retailers and online stores individual shipping solutions for heavy and large items with first-class service from just 1,000 shipments per year.

50–300 kg

Weight of a weight station

Strong service with 2-man-handling: from e-bikes to power stations

In a figurative sense, Hermes Einrichtungs Service also delivers health – in the form of bicycles, e-bikes and sports equipment for the home gym. If you are a manufacturer or retailer looking for a sparring partner for individual logistics solutions in 2-man-handling, you have already arrived at your destination. We have been in training for over 50 years and can deliver inspiring top performance to your customers every day.

In a world that is constantly on the move, we are experiencing a fascinating renaissance of the two-wheeler. Electric bicycles, better known as e-bikes, have made a triumphant advance in recent years that will amaze even the fastest cyclist. E-bikes and S-pedelecs have not only established themselves as an environmentally friendly means of transportation, but also as an expression of an urban attitude to life and a healthy, active lifestyle. After purchasing an e-bike, most e-bike owners spend significantly more time outdoors and increase their daily exercise. However, classic bikes also continue to enjoy great popularity.
However, especially when buying from online retailers, buyers often lack the specialist knowledge or tools required to safely assemble the e-bike or bicycle after semi-assembled transportation. No problem: we take care of that – on-site assembly is part of our service.
Speaking of exercise and sport: many people are now setting up their own small fitness studio at home. Even if it’s just in the form of a multi press, a cable pull station, a rowing machine, a treadmill or an elliptical cross trainer. The goal: to get fit! The disadvantage of all these machines, however, is that you have to build up a lot of muscle before you can carry them into your own home.
For such challenges, there is the 2-man-handling service from Hermes Einrichtungs Service, which can also deliver the equipment if required.

Customized modular services: Deliver premium experiences.

Let’s put it in sporting terms: we deliver top performance every day – gold is the standard for us in all disciplines. Customize our modular services according to your requirements and the wishes of your customers. The 2-man-teams from Hermes Einrichtungs Service make it easy to deliver e-bikes, bicycles and heavy sports equipment. In addition, our strong services create an outstanding customer experience with real added value for your customers.

Within 5 working days from HUB Löhne or HUB Ansbach, your customers will receive e-bikes, bicycles and all types of large sports equipment with 2-man-handling from Hermes Einrichtungs Service free to the point of use.

As standard, we notify your customers of the delivery date for one of three time windows.
These are Monday to Friday from 7-11 am, 10 am to 2 pm or 1 pm to 6 pm.
The notification is made by telephone, SMS and e-mail.
If the delivery date does not suit your customers, they can simply select a new preferred date via myHES.de or easily reschedule it over the phone with the delivery depot responsible.
There is also the option of delivery in the evening time slot.

Our customer portal myHES offers your customers access to all the information they need at any time. Here they can view the delivery status of their consignment and, if necessary, change their details and the delivery date. If they have any questions, our chatbot “Hermine” and our Customer Service team at the relevant delivery depot will be happy to help.

On the day of delivery, your customers are informed in real time about the delivery status of their shipment. Based on the GPS control and route planning software, which ensures environmentally and cost-efficient routes for each tour, the Hermes Einrichtungs Service offers the recipient of the goods a map view of the delivery area with a display of the HES vehicle and a detailed announcement of the route and the expected delivery time (arrival forecast).
Your customers will receive an individual link by e-mail, which they can use to access the geographic tracking of their order online and be informed about the delivery status in real time. The delivery time is narrowed down to 10 minutes.

The 2-man-delivery team will call your customers one hour before delivery to announce the time of arrival of the goods. This gives your customers enough time to make any final preparations. For example, to drive home from work in time to receive the delivery.

If your customers forget their appointment or are unable to attend, that’s no problem either. We will make up to 3 delivery attempts with renewed notification in advance – at no additional cost.

Environmental protection concerns us all. That’s why we offer your customers a convenient and sustainable solution: our delivery teams remove all the packaging material and take it back with them. This often involves huge cardboard boxes, large films and sometimes a lot of polystyrene so that everything is well protected during transportation. These different packaging materials are disposed of professionally and in an environmentally friendly manner at our locations or sent for recycling.

Top performance for maximum customer satisfaction!

For particularly heavy goods, we offer you the option of using teams of four. Let’s talk about the size or weight at which this is necessary or advisable.

We can also deliver even faster, after work or at the weekend.

 

The following options are available:

  • Premium Service: speeds up delivery to 3.5 working days.
  • Speed On Service: within 1.8 working days.
  • Late Delivery: Offer your customers delivery in a late time slot between 6pm and 9pm, perfect for most working people. 
  • Saturday service: We also deliver at the weekend on request.


As you can see, we offer you the fastest delivery times in 2-man handling and have the right options for every customer request.

Whether it’s an e-bike, bike, rowing machine or lat pull-down/cable pull-down station: our trained teams can assemble them professionally in no time at all. Well trained and equipped with the right tools, we take a lot of work off your customers’ hands.

Your customers can easily take advantage of simple e-payment with HES Pay before or on delivery. Our partner FinTecSystems takes care of payment processing reliably and securely by direct bank transfer.
Alternatively, cash on delivery is also possible.

The disposal of used appliances is part of our good service. Our 2-man-teams ensure that they are taken away and recycled professionally. In this way, we relieve your customers and at the same time ensure professional and environmentally friendly disposal.

Our returns process offers your customers convenient and fast processing through notification by phone, SMS and email with a time window, live tracking and a call one hour before collection. Transparency is guaranteed on myHES.de, optional returns packaging is available for unpacked items. Returns are bundled in the returns warehouse in Löhne, assessed by experienced specialists and either returned or recycled.

Your HES benefits at a glance

  • Market leader in 2-man-handling in Germany
  • 50 years of experience in end customer delivery
  • Online appointment booking and GPS shipment tracking
  • Free delivery to point of use
  • Fastest delivery times
  • Wide range of convenient delivery options
  • Assembly of e-bikes and sports equipment
  • Disposal of packaging and old equipment
  • Largest 2-man-handling network in Europe
  • Customer-friendly returns management

In training for over 50 years

We have been delivering large, heavy and often sensitive goods as a trusted partner to mail order companies since 1974. You can rely on our strong 2-man-teams to get e-bikes and all kinds of sports equipment safely to their destination. Take the next step now: contact us today to find out more about our services. We will work out solutions together in a personal meeting and support you in implementing your individual logistics requirements.

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Top service for dropshipping and international deliveries

We support bicycle dealers, sports shops and online shops in supplying their customers quickly and reliably – including direct delivery from the manufacturer to the end customer. This helps shorten delivery times, frees up retailers’ warehouse and logistics resources and minimizes potentially unprofitable trips outside of their main delivery area.

Our large 2-man-handling network in Europe enables us to offer consistently excellent service across national borders and to fulfill our special customer promise: We deliver enthusiasm.

Focus on quality

Find out more about our quality management and our outstanding NPS values, which underline our high standards.

Dropshipping made easy

Discover the many advantages of dropshipping and how you can use it to optimize your storage and delivery capacities.

Shipping abroad

Expand your delivery area with our extensive 2-man-handling network in Europe – with the same first-class service.

Do you have any questions?

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