Logistics solutions for the furniture trade

With the 2-person handling service of market leader Hermes Einrichtungs Service, you can impress your customers with first-class, professional service and comprehensive delivery services for large or heavy furniture and furnishings.

2-person handling for sofas, beds, and more.

Hermes Einrichtungs Service offers individual shipping solutions for manufacturers or retailers starting from 1,000 shipments per year. Combine the service modules that meet your requirements and the preferences of your customers.

We make it convenient for your furniture buyers.

After often long production times, your furniture store or online shop customers are looking forward to receiving their furniture, whether it’s finally setting up the long-awaited wardrobe or getting comfortable on the new sofa or in the new box spring bed. With our 2-person handling service, the Hermes Einrichtungs Service ensures a first-class delivery experience for your customers – right to the place of use within their living spaces, including assembly, disposal of packaging materials, and removal of old furniture.

The furniture industry is constantly evolving, and customers value high-quality products more than ever. However, with this development, challenges in transportation and assembly also increase.

Most customers not only want their high-quality furniture delivered safely and intact to the place of use but also expect the furniture store to provide an on-site assembly service. That’s where we come in – we’ve been doing it for over 50 years. Whether it’s for OTTO or many other nationally and regionally recognized furniture retailers and online home furnishing stores.

Our shipping solution for your furniture business.

With decades of experience in delivering large and heavy goods to end customers, such as sofas, sectional sofas, box spring beds, and cabinets, we are specifically designed to meet all your requirements – starting from 1,000 shipments per year.

If you or your suppliers bring your goods to one of our logistics locations, great! Otherwise, we also offer inbound transportation, nationwide transportation to integrate into our network. Our 2-person handling teams ensure a fast, reliable, and convenient delivery to the desired place of use, after coordinating the schedule with the customer.

We understand that furniture is more than just objects. It is an expression of style and personality. That’s why we offer a full-service solution that not only ensures the safe transportation of your furniture but also includes a variety of on-site services provided by experienced professionals.

Premium services for utmost customer satisfaction

Our service offerings make the difference between a simple furniture delivery and an outstanding customer experience with real added value. Premium is therefore our standard. You can customize our modular services according to your requirements and the preferences of your customers. Whatever heavy or large furniture we transport to your customers, we can promise you one thing: we always deliver enthusiasm.
Within 5 working days from the Löhne or Ansbach HUB, your customers will receive their furniture with 2-person handling from Hermes Einrichtungs Service, delivered to the place of use – whether it’s the basement or the 5th floor.
As standard, we notify your customers of the delivery date within one of three time windows. These time windows are Monday to Friday, from 7 am to 11 am, 10 am to 2 pm, or 1 pm to 6 pm. Notification is sent via phone, SMS, and email.
If the scheduled delivery date is not convenient for your customers, they can easily select a new preferred date through myHES.de or contact the respective delivery depot to reschedule the delivery.
Additionally, delivery is optionally available in the evening time window.
Our customer portal myHES provides your customers with access to all the information they need.
Here, they can view the delivery status of their shipment and, if necessary, update their data or change the delivery date. If they have any questions, our chatbot “Hermine” and our customer service team at the respective delivery depot are ready to assist them.
On the day of delivery, your customers will be notified in real-time about the status of their shipment. Based on GPS tracking and tour planning software that ensures environmentally and cost-efficient routes for each tour, the Hermes Einrichtungs Service provides the recipient with a map view of the delivery area, showing the HES vehicle and detailed information about the tour progress and estimated delivery time (arrival forecast). Your customers will receive an individual link via email, which allows them to access the geographical tracking of their order online and receive real-time updates on the delivery status. The delivery time is narrowed down to a precise 10-minute window.
Here you can find a testimonial about the geographical tracking of shipments.
The 2-person delivery team will contact your customers by phone one hour before the delivery to announce the arrival time of the goods. This allows your customers to make any necessary preparations, such as leaving work on time to be at home to receive the delivery.
If your customers happen to forget the scheduled delivery or are unable to receive it, that’s not a problem. We make up to 3 delivery attempts with prior notification – at no additional cost.
Environmental protection is a concern for all of us. That’s why we offer your customers a convenient and sustainable solution: Our delivery teams will remove all packaging materials and take them away. For a new bed or sofa, this often includes large quantities of cardboard and plastic films, ensuring that everything is well protected during transportation. These various packaging materials are disposed of properly and environmentally friendly at our locations or sent for recycling.

We offer even more to your customers: our top special services!

In addition to the premium services mentioned above, we offer a wide range of additional bookable special services. Providing additional services is crucial today to delight customers, foster loyalty, and differentiate oneself from the competition. Our service add-ons for upholstery and box furniture enhance customer satisfaction and enable you to build sustainable relationships with your customers.
For particularly heavy goods, we offer you the option to utilize a four-person team. Let’s discuss at what size or weight this becomes necessary or advisable.
We can deliver even faster, after business hours, or on weekends. The following options are available:
Premium Service: Accelerates delivery to 3.5 working days.
Speed On Service: Within 1.8 working days.
Late Delivery / After-Hours Delivery: Offer your customers delivery in a late time window between 6 pm and 9 pm, perfect for most working individuals.
Saturday Service: Upon request, we also deliver on weekends until 1 pm (?).
As you can see, we offer you the fastest delivery times in 2-person handling and have the appropriate options for every customer’s request.
Your customers can easily take advantage of the convenience of e-payment with HES Pay, either before or upon delivery. Our partner FinTecSystems ensures reliable and secure payment processing through direct bank transfers.
Alternatively, cash on delivery is also available as a payment option upon delivery.
Whether it’s beds, wardrobes, or entire living room sets – our highly trained customer service teams assemble all furniture pieces ready for use directly in your customers’ living spaces. With years of experience and comprehensive expertise in assembling furniture of all kinds, our staff securely and properly put the furniture together. Whether it’s flat-packed items that require complex assembly or custom-made furniture pieces that need careful assembly – our experts carry out the assembly professionally, quickly, cleanly, and efficiently.
Our 2-person teams ensure the proper removal and recycling of old upholstered furniture, mattresses, and bed frames. This relieves your customers of the burden and ensures environmentally friendly disposal.
The experts at Hermes Einrichtungs Service are professionals in their field and can often prevent returns due to minor damages. This includes furniture repairs through replacement of parts, as well as carpentry repairs to fix damaged wood, restore defective fittings, or refinish wood surfaces with new paint or stain. The range of repair services also includes upholstery work and repairs, such as repairing torn seams, making minor corrections with upholstery glue, replacing upholstery materials, or renewing the padding. Additionally, we offer thorough upholstery cleaning to remove stains and dirt.
The repair service can be carried out partially on-site at the customers’ locations (on-site service) or in fully equipped furniture workshops with specialized staff at each depot location. We also provide claim and damage assessments. For the furniture trade, these professional repairs often prevent much more costly returns.
Our returns process offers your customers a convenient and fast handling through notification via phone, SMS, and email with a time window, live tracking, and a call one hour before pickup. Transparency is ensured through myHES.de, and optional return packaging is available for unpacked items. Returns are consolidated at the Löhne returns warehouse, evaluated by experienced specialists, and either returned or recycled.

Central hub for furniture from Eastern Europe

At the logistics center in Mosina, Poland, box and upholstered furniture from Eastern European furniture suppliers is delivered. Approximately 500,000 cubic meters of goods are transshipped here annually by our Hermes cooperation partner, Anton Röhr Logistyka. The deliveries are consolidated and forwarded directly to the Hermes depots for delivery to end customers. This provides cost savings in transportation while improving flexibility and transparency in the flow of goods. The lead time between the manufacturer and your end customers is significantly reduced as a result.

Over 50 years of experience and expertise

As the market leader, we are proud to have established ourselves as a trusted partner for furniture transportation. You can rely on us to handle your furniture with the utmost care and deliver it safely to its destination. And in the end, we will impress you as our client just as much as your end customers. We promise! Take the next step and let the Hermes Einrichtungs Service be your partner for reliable and professional furniture transportation in 2-person handling. Contact us today to learn more about our services.

Top services for dropshipping and international shipping

On behalf of many furniture retailers, we also handle direct delivery from the manufacturer to the end customer. This speeds up the overall delivery time, relieves the storage and delivery capacities of the retailers, and may also avoid unprofitable tours outside the core delivery area of a furniture store. The Hermes Einrichtungs Service delivers nationwide – or to many other countries. Our extensive 2-person handling network in Europe makes it possible – with consistent service and always with our special customer promise: We deliver enthusiasm.

Do you have any questions?

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