Logistics solutions for balcony power plants

The Hermes installation service takes care of the delivery, assembly, correct installation and alignment of ordered solar modules and balcony power plants with 2-man teams – premium service that delights dealers and end customers!

2-man handling for own solar energy

Hermes Einrichtungs Service offers retailers and manufacturers of solar technology customized shipping solutions. Combine our service modules to meet your requirements and the needs of your customers.

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Enthusiasm for solar technology

We supply solar energy – some of it 100% electric!

Solar balcony power plants are the key to a sustainable and autonomous power supply for the home – and a visible sign of a future in which every individual takes responsibility for the environment. Hermes Einrichtungs Service will reliably and quickly supply your customers with the solar systems they order on your behalf – including assembly and installation. With our comprehensive premium services, we can be your key to satisfied customers.

In a world where sustainability and energy independence are becoming increasingly important, balcony power plants offer a forward-looking way for private households to actively participate in the energy revolution. These compact and efficient systems for decentralized energy generation are more than just an environmentally friendly alternative: they are a statement for a responsible lifestyle and a step towards greener cities.

These innovative powerhouses can be easily installed on balconies, terraces or other suitable surfaces – provided you have the necessary expertise – and integrate seamlessly into the cityscape.

The Hermes installation service not only supports you as a manufacturer or retailer with safe and fast 2-man handling logistics solutions for shipping photovoltaic systems. On site at your customers’ premises, we can provide assembly, correct installation and alignment as well as other premium services to ensure that the dream of a sustainable lifestyle through solar technology comes true without any complications. Our teams have extensive experience in the installation of solar systems. You can rely on their expertise and professional approach.

By the way: We are continuously expanding our vehicle fleet with electric delivery vans and trucks, so that we can increasingly delight your customers with 100% electric vehicles.

Premium services for maximum customer satisfaction

Our services also make a big difference in the garden furniture and sun protection sector: between a simple furniture delivery and a first-class customer experience with real added value. You can combine our service modules individually according to your requirements and the wishes of your customers. Whatever heavy or large items we transport to your customers’ gardens or balconies – we can promise you one thing: We deliver enthusiasm.
Within 5 working days from HUB Löhne or HUB Ansbach, your customers will receive garden furniture, sun protection, beach chairs and much more with the 2-man handling of the Hermes furnishing service free to the point of use – whether in the garden or on the roof terrace on the 5th floor.
As standard, we notify your customers of the delivery date for one of three time windows.
These are Monday to Friday from 7-11 am, 10 am to 2 pm or 1 pm to 6 pm.
The notification is made by telephone, SMS and e-mail.
If the delivery date does not suit your customers, they can simply select a new preferred date via myHES.de or easily reschedule it over the phone with the delivery depot responsible.
There is also the option of delivery in the evening time slot.
Our customer portal myHES offers your customers access to all the information they need at any time. Here they can view the delivery status of their consignment and, if necessary, change their details and the delivery date. If they have any questions, our chatbot “Hermine” and our Customer Service team at the relevant delivery depot will be happy to help.
On the day of delivery, your customers are informed in real time about the delivery status of their shipment. Based on the GPS control and route planning software, which ensures environmentally and cost-efficient routes for each tour, the Hermes Einrichtungs Service offers the recipient of the goods a map view of the delivery area with a display of the HES vehicle and a detailed announcement of the route and the expected delivery time (arrival forecast).
Your customers will receive an individual link by e-mail, which they can use to access the geographic tracking of their order online and be informed about the delivery status in real time. The delivery time is narrowed down to 10 minutes.
The two-man delivery team will call your customers one hour before delivery to announce the time of arrival of the goods. This gives your customers enough time to make any final preparations. For example, to drive home from work in time to receive the delivery.
If your customers forget their appointment or are unable to attend, that’s no problem either. We will make up to 3 delivery attempts with renewed notification in advance – at no additional cost.
Environmental protection concerns us all. That’s why we offer your customers a convenient and sustainable solution: our delivery teams remove all the packaging material and take it back with them. For furniture, depending on the manufacturer or retailer, this often involves huge quantities of cardboard and film to ensure that everything is well protected during transportation. These different packaging materials are disposed of professionally and in an environmentally friendly manner at our locations or sent for recycling.

Our top special services for solar balcony power plants

For particularly heavy goods, we offer you the option of using teams of four. Let’s talk about the size or weight at which this is necessary or advisable.

We can also deliver even faster, after work or at the weekend.

The following options are available:

  • Premium Service: speeds up delivery to 3.5 working days.
  • Speed On Service: within 1.8 working days.
  • Late Delivery: Offer your customers delivery in a late time window between 6pm and 9pm, perfect for most working people.
  • Saturday service: We also deliver at the weekend on request.

As you can see, we offer you the fastest delivery times in 2-man handling and have the right options for every customer request.

Your customers can easily take advantage of simple e-payment with HES Pay before or on delivery. Our partner FinTecSystems takes care of payment processing reliably and securely by direct bank transfer.
Alternatively, cash on delivery is also possible.
Our returns process offers your customers convenient and fast processing through notification by phone, SMS and email with a time window, live tracking and a call one hour before collection. Transparency is guaranteed on myHES.de, optional returns packaging is available for unpacked items. Returns are bundled in the returns warehouse in Löhne, assessed by experienced specialists and either returned or recycled.

Your HES benefits at a glance

  • Market leader in 2-man handling in Germany
  • 50 years of experience in end customer delivery
  • Online appointment booking and GPS live tracking
  • Delivery free to the point of use
  • Fastest delivery times
  • Various, convenient delivery options
  • Assembly, suspension, installation, alignment
  • Sales of Matching module holders
  • Disposal of packaging
  • Largest 2-man handling network in Europe
  • Customer-friendly returns management

Over 50 years of experience and expertise

As the market leader, we are proud to have established ourselves as a trustworthy partner for the transportation of large, heavy and sensitive goods since 1974. You can rely on us to handle your sensitive technology with the utmost care and to transport, assemble and install it safely to its destination. And in the end, we will delight you as our client just as much as your end customers. We promise! Take the next step and let Hermes Einrichtungs Service become your partner for reliable and professional transportation in 2-man handling. Contact us today to find out more about our services.

Do you have any questions?

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