{"id":17435,"date":"2026-05-07T15:00:00","date_gmt":"2026-05-07T13:00:00","guid":{"rendered":"https:\/\/www.hes.de\/smart-or-premium-hes-reinvents-delivery\/"},"modified":"2026-09-21T13:37:04","modified_gmt":"2026-09-21T11:37:04","slug":"smart-or-premium-hes-reinvents-delivery","status":"publish","type":"post","link":"https:\/\/www.hes.de\/en\/smart-or-premium-hes-reinvents-delivery\/","title":{"rendered":"Smart or Premium? HES Reinvents Delivery"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"17435\" class=\"elementor elementor-17435 elementor-14453\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-220d4695 e-flex e-con-boxed e-con e-parent\" data-id=\"220d4695\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e7a5e3 elementor-widget elementor-widget-text-editor\" data-id=\"4e7a5e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em><strong>L\u00f6hne, May 7: <\/strong>Hermes Einrichtungs Service (HES), Germany\u2019s leading specialist for two-person handling, is restructuring its delivery portfolio for large electrical appliances and TVs. With the clearly defined Smart and Premium services, retailers now have access to two even more customizable delivery solutions. The new structure focuses on a transparent, easy\u2011to\u2011understand, modular service model with numerous flexible add\u2011on options \u2014 all consistently aligned with the needs of shippers and end customers. For the first time in the market, end customers can now independently book additional services after placing their order.  <\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab4c00a elementor-widget elementor-widget-heading\" data-id=\"ab4c00a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Two Service Levels \u2013 One Simple Choice<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c16df7f elementor-widget elementor-widget-text-editor\" data-id=\"c16df7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>With Smart and Premium, HES offers two coordinated delivery options tailored to the varying requirements of retailers and their customers. Both services are specifically designed for the shipment of large household appliances and TVs and ensure consistently high quality \u2014 from the first mile to final delivery. Retailers also benefit from a clear pricing structure: three product classes \u2014 M, L, and XL \u2014 make cost calculation as simple and transparent as possible.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a31c6e1 elementor-widget elementor-widget-heading\" data-id=\"a31c6e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Smart \u2013 Delivery to the Door: Trusted Quality at the Best Price<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62fcbc9 elementor-widget elementor-widget-text-editor\" data-id=\"62fcbc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Smart option guarantees professional two\u2011person delivery to the customer\u2019s door \u2014 that is, behind the first lockable entrance \u2014 offering a customer\u2011friendly and attractively priced alternative to traditional curbside delivery. Customers receive their delivery within one of three scheduled time windows and can flexibly book additional services via myhes.de, such as delivery to the room of choice or installation. The first delivery attempt is free of charge.  <\/p><p><strong>Key Benefits of Smart:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57c30bc0 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"57c30bc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Scheduled delivery with three selectable time windows<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Transparent real\u2011time shipment tracking<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Flexible add\u2011on services such as delivery to the room of choice, installation, or removal of old appliances<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">High planning reliability through precise notifications and live tracking<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98c65f7 elementor-widget elementor-widget-text-editor\" data-id=\"98c65f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Smart combines cost efficiency with a modern, service\u2011oriented delivery experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8dbe8ef elementor-widget elementor-widget-heading\" data-id=\"8dbe8ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Premium \u2013 Delivery to the Room of Choice: Service at the Highest Level\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94ee005 elementor-widget elementor-widget-text-editor\" data-id=\"94ee005\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Premium service continues to target retailers who want to offer their customers an especially convenient and comprehensive delivery experience \u2014 now at a reduced price. The ordered item is delivered directly to the desired location within the home. Premium also includes short transit times and up to three delivery attempts. End customers can additionally book special services such as TV wall mounting, installation of large household appliances, or removal of old devices.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30b16718 elementor-widget elementor-widget-heading\" data-id=\"30b16718\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Flexible Add\u2011On Services \u2013 Bookable During and After Checkout<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ed2e0d4 elementor-widget elementor-widget-text-editor\" data-id=\"7ed2e0d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A key feature of the new portfolio is maximum flexibility in booking additional services. Retailers can integrate these options directly into the checkout process. Beyond that, end customers can independently enhance and customize their delivery experience via the myhes.de customer portal \u2014 a capability not yet available elsewhere in the market.  <\/p><p>HES ensures a seamless information experience across both Smart and Premium. Delivery notifications are sent via voice bot, SMS, RCS, and email; on the delivery day, live tracking provides an accurate arrival forecast. Around one hour before delivery, customers receive a call from the delivery team. The Hermine chatbot and the HES customer service team are also available for inquiries.   <\/p><p>\u201cWith Smart and Premium, we\u2019re delivering exactly what retailers and their customers need today: clear service commitments, full transparency, and the freedom to tailor the experience. We don\u2019t just deliver appliances \u2014 we deliver excitement,\u201d says Carsten Meinders, Managing Director of Hermes Einrichtungs Service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61e5e5da elementor-widget elementor-widget-heading\" data-id=\"61e5e5da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sustainability and Quality as Core Components<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d060172 elementor-widget elementor-widget-text-editor\" data-id=\"7d060172\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The new service offering also reflects HES\u2019s commitment to environmental responsibility: optimized route planning, fuel\u2011efficient driving training, and the ongoing electrification of the vehicle fleet help reduce emissions. Sites are built according to the DGNB Gold Standard. High notification rates further reduce failed delivery attempts, actively contributing to CO\u2082 savings. HES\u2019s quality initiative is measurable: retail partners receive the monthly HES Quality and Performance Report (HES\u2011QLR), featuring customizable KPIs on volumes, transit times, and delivery accuracy.<\/p>\n<p><strong><u>About Hermes Einrichtungs Service GmbH &amp; Co. KG<\/u><\/strong><\/p>\n<p>Hermes Einrichtungs Service GmbH &amp; Co. KG (HES) is Germany\u2019s market leader in two\u2011person handling and specializes in the delivery of heavy, bulky, and sensitive goods such as furniture, large electrical appliances, TVs, e\u2011bikes, and sports equipment. With more than 50 years of market experience and around 8,000 employees, HES delivers over five million shipments annually to private households across Germany and Europe. The company offers modular logistics solutions including services such as assembly, installation, and removal of old appliances. As part of the globally active Otto Group, HES stands for top\u2011tier service quality, customer satisfaction, and sustainable logistics solutions. More information: <a href=\"https:\/\/www.hes.de\/de\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.hes.de\/en\/<\/a><\/p>\n<p>Press Contact:<\/p>\n<p>Vera Dyck<br>PR-Managerin<br>Hermes Einrichtungs Service<br>Albert-Schweitzer-Stra\u00dfe 33<br>32584 L\u00f6hne<br>Tel.: 05732-103 461<br>Mail: vera.dyck@hermes-2mh.de<\/p>\n<p>Vera Dyck<br>PR-Managerin<br>Hermes Einrichtungs Service<br>Albert-Schweitzer-Stra\u00dfe 33<br>32584 L\u00f6hne<br>Tel.: 05732-103 461<br>Mail: vera.dyck@hermes-2mh.de<\/p>\n<p><br><\/p><p>Additional Pages:<\/p><p><a href=\"\/en\/newsroom\/media-center\/\" target=\"_blank\" rel=\"noopener\" style=\"letter-spacing: 0px; word-spacing: 0em;\">Media Center<\/a><br><\/p><p><a href=\"\/en\/smart\/\" target=\"_blank\" rel=\"noopener\" style=\"letter-spacing: 0px; word-spacing: 0em;\">More About Smart<\/a><br><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0fdec92 e-flex e-con-boxed e-con e-parent\" data-id=\"0fdec92\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-77e9364 e-con-full e-flex e-con e-child\" data-id=\"77e9364\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26c5c2d elementor-widget elementor-widget-image\" data-id=\"26c5c2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"683\" height=\"1024\" src=\"https:\/\/www.hes.de\/wp-content\/uploads\/2026\/05\/hes_smart_liefern-scaled-1-683x1024.jpg\" class=\"attachment-large size-large wp-image-17428\" alt=\"\" srcset=\"https:\/\/www.hes.de\/wp-content\/uploads\/2026\/05\/hes_smart_liefern-scaled-1-683x1024.jpg 683w, https:\/\/www.hes.de\/wp-content\/uploads\/2026\/05\/hes_smart_liefern-scaled-1-200x300.jpg 200w, https:\/\/www.hes.de\/wp-content\/uploads\/2026\/05\/hes_smart_liefern-scaled-1-768x1152.jpg 768w, https:\/\/www.hes.de\/wp-content\/uploads\/2026\/05\/hes_smart_liefern-scaled-1-1024x1536.jpg 1024w, https:\/\/www.hes.de\/wp-content\/uploads\/2026\/05\/hes_smart_liefern-scaled-1-1366x2048.jpg 1366w, https:\/\/www.hes.de\/wp-content\/uploads\/2026\/05\/hes_smart_liefern-scaled-1.jpg 1707w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f339617 e-con-full e-flex e-con e-child\" data-id=\"f339617\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2355e1e elementor-widget elementor-widget-image\" data-id=\"2355e1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"720\" height=\"1024\" src=\"https:\/\/www.hes.de\/wp-content\/uploads\/2026\/05\/PM_Smart-720x1024.png\" class=\"attachment-large size-large wp-image-17429\" alt=\"\" srcset=\"https:\/\/www.hes.de\/wp-content\/uploads\/2026\/05\/PM_Smart-720x1024.png 720w, https:\/\/www.hes.de\/wp-content\/uploads\/2026\/05\/PM_Smart-211x300.png 211w, https:\/\/www.hes.de\/wp-content\/uploads\/2026\/05\/PM_Smart-768x1093.png 768w, https:\/\/www.hes.de\/wp-content\/uploads\/2026\/05\/PM_Smart.png 787w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Smart or Premium: HES is restructuring its delivery portfolio, offering retailers flexible services and transparent pricing while giving customers more freedom when it comes to delivery.<\/p>\n","protected":false},"author":3,"featured_media":17430,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34],"tags":[],"class_list":["post-17435","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-releases"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Smart or Premium? HES Reinvents Delivery - HERMES Einrichtungs Service<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hes.de\/en\/smart-or-premium-hes-reinvents-delivery\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Smart or Premium? 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