{"id":18036,"date":"2025-07-03T15:00:00","date_gmt":"2025-07-03T13:00:00","guid":{"rendered":"https:\/\/www.hes.de\/liefer-und-installationsservice-als-umsatztreiber-wie-kundinnen-von-komplettloesungen-profitieren\/"},"modified":"2026-09-23T13:19:07","modified_gmt":"2026-09-23T11:19:07","slug":"liefer-und-installationsservice-als-umsatztreiber-wie-kundinnen-von-komplettloesungen-profitieren","status":"publish","type":"post","link":"https:\/\/www.hes.de\/en\/liefer-und-installationsservice-als-umsatztreiber-wie-kundinnen-von-komplettloesungen-profitieren\/","title":{"rendered":"Delivery and Installation Services as a Revenue Driver: How Customers Benefit from Complete Solutions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18036\" class=\"elementor elementor-18036 elementor-14752\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f4f4bcb e-flex e-con-boxed e-con e-parent\" data-id=\"2f4f4bcb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43b9852 elementor-widget elementor-widget-text-editor\" data-id=\"43b9852\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>The trend is clear: when purchasing bulky goods, customers have long expected more than just a good product. From the moment they place their order through to final use, they want a convenient, predictable and worry-free end-to-end experience. Delivery and installation services are becoming increasingly important, particularly in the furniture and consumer electronics sectors. For retailers, this not only creates added value through service, but also offers additional revenue potential. A recent HES study shows just how strong the demand for comprehensive services is: retailers who support customers from purchase through to commissioning demonstrably increase customer satisfaction and conversion rates.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5efe2116 elementor-widget elementor-widget-heading\" data-id=\"5efe2116\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why Complete Solutions Are So Important in Bulky Goods Logistics<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d028c4b elementor-widget elementor-widget-text-editor\" data-id=\"d028c4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Convenience, functionality and trust have long been integral parts of the product experience, especially when purchasing goods that cannot simply be carried home in a shopping bag or shipped in a small parcel. In practice, this means that the delivery of bulky goods should, wherever possible, not end at the front door. Instead, it should extend to the <strong>desired location<\/strong>, including carrying, unpacking, assembly, connection and, if required, a brief introduction to the product. This comprehensive service reduces the overall effort for everyone involved and allows end customers to start using their new product immediately, without frustration, delays or technical challenges.<br \/><br \/>Not all end customers are comfortable with assembly instructions or technical connections, and these can quickly become a challenge. As a result, products may initially remain unused, be connected incorrectly or, in the worst case, lead to complaints or returns.<br \/>This can also result in dissatisfaction with the overall purchasing experience. By offering support from the outset, retailers create additional value for their customers while helping to prevent queries, malfunctions and returns.<br \/>Especially for high-value and technically sophisticated products such as built-in electrical appliances, smart home systems or large TVs, immediate functionality is a crucial part of the<strong> customer journey<\/strong>. The service experience can therefore become either a <strong>showcase for the brand or a critical point in customer satisfaction<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da3ccd4 elementor-widget elementor-widget-heading\" data-id=\"da3ccd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Delivery and Installation Services: From a Cost Factor to a Revenue Driver<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-147b8d9b elementor-widget elementor-widget-text-editor\" data-id=\"147b8d9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>For a long time, delivery and installation services were seen in retail as a \u201cnecessary expense\u201d, without being strategically integrated into the sales process. Those who rethink this approach quickly recognise the significant potential:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-257ae717 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"257ae717\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Additional services can be monetised effectively<\/strong> \u2013 such as wall mounting, connection services or old appliance removal.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Conversion rates increase<\/strong> because customers have fewer uncertainties when making a purchase, such as: \u201cWho will take care of the connection?\u201d<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"> <strong>Average order values increase<\/strong>because customers are demonstrably willing to pay for greater convenience.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"> <strong>Complaints and returns are reduced<\/strong> because the initial set-up and use of the appliance are professionally supported.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Customer service workload is reduced<\/strong> because there are fewer follow-up questions and fewer issues caused by incorrect handling or installation.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cb2ea4 elementor-widget elementor-widget-text-editor\" data-id=\"2cb2ea4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>By treating delivery and installation services as an integral part of their product strategy, retailers create <strong>an additional source of revenue while increasing customer satisfaction<\/strong>. Customers who can start using their new product immediately and with minimal effort are more likely to recommend the retailer and return for future purchases.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f07b4a4 elementor-widget elementor-widget-heading\" data-id=\"5f07b4a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Professional Service Makes the Difference\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc0a41b elementor-widget elementor-widget-text-editor\" data-id=\"fc0a41b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>What matters is that the service is organised professionally. A good product can be undermined by poor delivery service, both literally through damage and in terms of customer perception. A modern service experience therefore includes:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21655ad1 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"21655ad1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Delivery at the preferred time, including time slot notification or live tracking<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">2-man handling, particularly for heavy or bulky goods<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Professional assembly, connection and functional checks<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Disposal of packaging materials and old appliance removal<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Competent and friendly service teams who also act as representatives of the brand<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-105604e elementor-widget elementor-widget-text-editor\" data-id=\"105604e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Particularly on the last mile, it becomes clear whether a promise is kept. 2-man handling teams are often the only personal point of contact with the brand and shape the customer experience more strongly than any online banner or commercial. A friendly manner, professional expertise and reliable communication directly contribute to a positive brand perception.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f76e1b5 elementor-widget elementor-widget-heading\" data-id=\"7f76e1b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Figures That Speak for Themselves: Insights into 2-Man Handling in Practice<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a3526c1 elementor-widget elementor-widget-text-editor\" data-id=\"6a3526c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>How strongly delivery and installation services actually influence purchasing decisions is demonstrated by a recent market study commissioned by HES: A significant proportion of consumers would consciously decide against making a purchase if delivery to the desired location were not available.<br \/><br \/>The figures paint a clear picture: For large electrical appliances, 50 percent of the customers surveyed would switch to another retailer if delivery were only offered to the curbside or just inside the first locked door. In the furniture segment, this figure is 42 percent, also a significant proportion that underlines the importance of a comprehensive delivery solution. Service also plays a decisive role for TVs and sports equipment: 27 percent and 26 percent respectively would decide against a purchase if delivery to the final desired location were not available.<br \/><br \/>But it is not only the type of delivery that influences purchasing decisions. Additional services related to delivery are also important, yet their potential often remains untapped. According to the study, 45 percent of buyers of large electrical appliances have already used a connection and installation service. 23 percent were not offered this service at all, yet 29 percent of them would have liked to book the option if it had been clearly presented during the purchasing process.<br \/><br \/>This shows that the issue is not a lack of demand, but a lack of proactive communication about available services. If retailers fail to integrate these services into the purchasing process from the outset, they miss out on additional revenue and an important opportunity to increase customer satisfaction and loyalty.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbf4b72 elementor-widget elementor-widget-heading\" data-id=\"bbf4b72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">More Interesting Figures on Additional Services:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abc4568 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"abc4568\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>61 percent of buyers of large electrical appliances used disposal of packaging materials.<\/strong> Around a quarter (24 percent) were not offered this service at all. Of these, 51 percent would have used the service if it had been offered.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">In the furniture sector, the gap is even more significant: <\/strong> 40 percent of customers were not offered disposal of packaging materials. <\/strong>, although 60 percent of them would have booked this option.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"> Of those who were not offered this service, around half (49 percent) would also have liked to use this option <strong>old appliance removal <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-591a7886 elementor-widget elementor-widget-heading\" data-id=\"591a7886\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusion: If You Deliver, You Should Complete the Service\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e1921be elementor-widget elementor-widget-text-editor\" data-id=\"2e1921be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A professional delivery and installation service should now be an integral part of the product offering, rather than an add-on. It provides customers with genuine convenience, ensures functionality and builds trust, while giving retailers and manufacturers the opportunity to actively shape the customer experience and increase revenue.<br \/><br \/>Retailers face a clear choice: either make comprehensive service a strategic part of their offering or leave it to the competition. Because those who provide end-to-end solutions create more than revenue: they create trust.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Delivery and Installation Services as a Revenue Driver: How Customers Benefit from Complete Solutions&#8230;<\/p>\n","protected":false},"author":3,"featured_media":18037,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[61],"tags":[],"class_list":["post-18036","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Delivery and Installation Services as a Revenue Driver: How Customers Benefit from Complete Solutions - HERMES Einrichtungs Service<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hes.de\/en\/liefer-und-installationsservice-als-umsatztreiber-wie-kundinnen-von-komplettloesungen-profitieren\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivery and Installation Services as a Revenue Driver: How Customers Benefit from Complete Solutions\" \/>\n<meta property=\"og:description\" content=\"Delivery and Installation Services as a Revenue Driver: How Customers Benefit from Complete Solutions...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.hes.de\/en\/liefer-und-installationsservice-als-umsatztreiber-wie-kundinnen-von-komplettloesungen-profitieren\/\" \/>\n<meta property=\"og:site_name\" content=\"HERMES Einrichtungs Service\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-03T13:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-23T11:19:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.hes.de\/wp-content\/uploads\/2026\/07\/Liefer-Installationsservice_800.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"HES Redaktion\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"HES Redaktion\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.hes.de\\\/en\\\/liefer-und-installationsservice-als-umsatztreiber-wie-kundinnen-von-komplettloesungen-profitieren\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.hes.de\\\/en\\\/liefer-und-installationsservice-als-umsatztreiber-wie-kundinnen-von-komplettloesungen-profitieren\\\/\"},\"author\":{\"name\":\"HES Redaktion\",\"@id\":\"https:\\\/\\\/www.hes.de\\\/en\\\/#\\\/schema\\\/person\\\/3953e4f72fe31ffd68835ce718a01390\"},\"headline\":\"Delivery and Installation Services as a Revenue Driver: How Customers Benefit from Complete Solutions\",\"datePublished\":\"2025-07-03T13:00:00+00:00\",\"dateModified\":\"2026-09-23T11:19:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.hes.de\\\/en\\\/liefer-und-installationsservice-als-umsatztreiber-wie-kundinnen-von-komplettloesungen-profitieren\\\/\"},\"wordCount\":1115,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.hes.de\\\/en\\\/liefer-und-installationsservice-als-umsatztreiber-wie-kundinnen-von-komplettloesungen-profitieren\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.hes.de\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/Liefer-Installationsservice_800.jpg\",\"articleSection\":[\"Blog\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.hes.de\\\/en\\\/liefer-und-installationsservice-als-umsatztreiber-wie-kundinnen-von-komplettloesungen-profitieren\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.hes.de\\\/en\\\/liefer-und-installationsservice-als-umsatztreiber-wie-kundinnen-von-komplettloesungen-profitieren\\\/\",\"url\":\"https:\\\/\\\/www.hes.de\\\/en\\\/liefer-und-installationsservice-als-umsatztreiber-wie-kundinnen-von-komplettloesungen-profitieren\\\/\",\"name\":\"Delivery and Installation Services as a Revenue Driver: How Customers Benefit from Complete Solutions - 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