2-man-handling – professional delivery for bulky goods and complex shipments

Hermes Einrichtungs Service offers reliable 2-man-handling for large electrical appliances, furniture and other bulky goods. We deliver safely to the point of use. Thanks to our modular services, we create individually tailored solutions that make every delivery run smoothly.

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million deliveries per year
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years of experience
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satisfied customers per day
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Market leader in 2-man-handling in Germany

Over 50 years of experience

One of the largest networks in Europe

GPS live tracking

Market leader in 2-man-handling in Germany

Over 50 years of experience

One of the largest networks in Europe

GPS live tracking

2-man-handling – when standard parcel delivery isn't enough

2-man-handling is used whenever products are too large or too heavy for standard parcel delivery, or when they need explaining and installing on site. Trained specialists deliver the goods to the desired point of use inside the home. Additional services such as installation, disposal of packaging materials or take-back of old appliances are often part of the package.

2-man-handling – when standard parcel delivery isn't enough

2-man-handling is used whenever products are too large or too heavy for standard parcel delivery, or when they need explaining and installing on site. Trained specialists deliver the goods to the desired point of use inside the home. Additional services such as installation, disposal of packaging materials or take-back of old appliances are often part of the package.

The challenge

Our solution

Leistungen 1

Services on delivery

Our 2-man-handling services are modular and can be combined flexibly. This lets you put together delivery solutions tailored precisely to your products and requirements.

Delivery to the point of use

We bring your goods to where they’re needed – not just curbside

Delivery date notification by telephone, SMS and email

Flexible delivery scheduling – three time windows for reliable planning

GPS live tracking of the delivery

Real-time tracking of your shipments via myHES.de

Assembly and installation service

On request, we also handle assembly and installation of your products.

Phone call before the delivery team arrives

Phone notification one hour before delivery

Disposal of packaging materials

On request, we take the packaging away with us

Returns management

Efficient returns handling, including collection from your end customers

Leistungen 2

Services on delivery

Our 2-man-handling services are modular and can be combined flexibly. This lets you put together delivery solutions tailored precisely to your products and requirements.

Delivery to the point of use

We bring your goods to where they’re needed – not just curbside

Delivery date notification by telephone, SMS and email

Flexible delivery scheduling – three time windows for reliable planning

GPS live tracking of the delivery

Real-time tracking of your shipments via myHES.de

Assembly and installation service

On request, we also handle assembly and installation of your products.

Phone call before the delivery team arrives

Phone notification one hour before delivery

Disposal of packaging materials

On request, we take the packaging away with us

Returns management

Efficient returns handling, including collection from your end customers

Leistungen 3

Services on delivery

Our 2-man-handling services are modular and can be combined flexibly. This lets you put together delivery solutions tailored precisely to your products and requirements.

Delivery to the point of use

We bring your goods to where they’re needed – not just curbside

Delivery date notification by telephone, SMS and email

Flexible delivery scheduling – three time windows for reliable planning

GPS live tracking of the delivery

Real-time tracking of your shipments via myHES.de

Assembly and installation service

On request, we also handle assembly and installation of your products.

Phone call before the delivery team arrives

Phone notification one hour before delivery

Disposal of packaging materials

On request, we take the packaging away with us

Returns management

Efficient returns handling, including collection from your end customers

Which products is 2-man-handling suitable for?

2-man-handling is suitable for any product group that needs special logistics because of its size, weight or the support it requires on delivery.

Furniture & furnishings

From the sofa to the wardrobe: we deliver to the room of choice, assemble on site and clear away the packaging. Your customers have nothing left to do once we leave.
icon2-man-handling – professional delivery for bulky goods and complex shipments

Large household appliances and televisions

Washing machines, refrigerators and televisions don’t just arrive – we connect, mount and set them up. On request we take the old appliance and the packaging straight back with us.

Outdoor & sports equipment

E-bikes, fitness equipment, garden furniture and sun protection need more than a delivery. We assemble on site, check the battery and hand over ready to use – including in the garden or on the terrace.

Logistics solutions for manufacturers, retailers and online shops

Manufacturers

For manufacturers, we offer seamless direct shipping from the factory to the end customer, including professional 2-man-handling and white-glove services.

Retailers

Retailers benefit from flexible integration of our 2-man-handling logistics into existing store and delivery structures.

Online shops

For online shops, we provide scalable 2-man-handling solutions in e-commerce – from the order through to delivery to the end customer.

Logistikprozess 1

The logistics process in 2-man-handling

1. First Mile: pre-carriage transportation

We collect the goods from the manufacturer, the retailer or the warehouse and feed them into our logistics network. In doing so, we make sure they are loaded securely for transport and reach our HUBs reliably.

2. Cross-docking and HUB handling

At our HUBs, shipments are transferred and sorted by destination region. This is how goods are consolidated and prepared for delivery.

3. Tour planning

We plan delivery routes based on delivery addresses and agreed time windows, balancing efficiency with the needs of the end customer. The aim is to use each route to capacity while keeping delivery appointments reliably.

4. Last Mile: delivery

A trained 2-man-team delivers the goods directly to the desired point of use in the end customer’s home. Our specialists carry and position the goods safely and – depending on the service booked – take care of additional tasks such as assembly and installation.

Logistikprozess 2

The logistics process in 2-man-handling

1. First Mile: pre-carriage transportation

We collect the goods from the manufacturer, the retailer or the warehouse and feed them into our logistics network. In doing so, we make sure they are loaded securely for transport and reach our HUBs reliably.

2. Cross-docking and HUB handling

At our HUBs, shipments are transferred and sorted by destination region. This is how goods are consolidated and prepared for delivery.

3. Tour planning

We plan delivery routes based on delivery addresses and agreed time windows, balancing efficiency with the needs of the end customer. The aim is to use each route to capacity while keeping delivery appointments reliably.

4. Last Mile: delivery

A trained 2-man-team delivers the goods directly to the desired point of use in the end customer’s home. Our specialists carry and position the goods safely and – depending on the service booked – take care of additional tasks such as assembly and installation.

5. If required: returns management

On request, we collect returns directly from your end customers and feed them back into the process. We ensure returns are handled smoothly and transparently.

Logistikprozess 3

The logistics process in 2-man-handling

1. First Mile: pre-carriage transportation

We collect the goods from the manufacturer, the retailer or the warehouse and feed them into our logistics network. In doing so, we make sure they are loaded securely for transport and reach our HUBs reliably.

2. Cross-docking and HUB handling

At our HUBs, shipments are transferred and sorted by destination region. This is how goods are consolidated and prepared for delivery.

3. Tour planning

We plan delivery routes based on delivery addresses and agreed time windows, balancing efficiency with the needs of the end customer. The aim is to use each route to capacity while keeping delivery appointments reliably.

4. Last Mile: delivery

A trained 2-man-team delivers the goods directly to the desired point of use in the end customer’s home. Our specialists carry and position the goods safely and – depending on the service booked – take care of additional tasks such as assembly and installation.

5. If required: returns management

On request, we collect returns directly from your end customers and feed them back into the process. We ensure returns are handled smoothly and transparently.

Zusatzleistungen 1

Extended services in 2-man-handling

Appliance installation

Connection and set-up in the end customer’s home

Professional assembly on site

Direct shipping from your warehouse to your end customers.

Take-back and recycling of old appliances

Environmentally friendly disposal of old appliances and furniture

Flexible delivery options such as evening or Saturday delivery

Evening and Saturday delivery on request

4-man-handling

Larger teams for particularly heavy or complex goods

Zusatzleistungen 2

Extended services in 2-man-handling

Appliance installation

Connection and set-up in the end customer’s home

Professional assembly on site

Direct shipping from your warehouse to your end customers.

Take-back and recycling of old appliances

Environmentally friendly disposal of old appliances and furniture

Flexible delivery options such as evening or Saturday delivery

Evening and Saturday delivery on request

4-man-handling

Larger teams for particularly heavy or complex goods

Why Hermes Einrichtungs Service?

With Hermes Einrichtungs Service, you gain a reliable logistics partner for 2-man-handling in Europe. We help manufacturers, retailers and online shops deliver demanding shipments efficiently and with the end customer in mind. Find out more about us and what we offer:

Frequently asked questions

What is 2-man-handling?
2-man-handling means that large, heavy or sensitive goods are delivered by two trained specialists to the desired point of use in the end customer’s home. Delivery does not stop at the front door: the goods are carried inside, for example into the living room or to the exact spot where they will be used.
2-man-handling is the right choice for bulky products, or products that require explanation and hands-on service, which cannot be sent by a regular parcel service. These include large household and electrical appliances such as washing machines and refrigerators, furniture, large televisions, fitness equipment and garden furniture.
2-man-handling is the right choice for bulky products, or products that require explanation and hands-on service, which cannot be sent by a regular parcel service. These include large household and electrical appliances such as washing machines and refrigerators, furniture, large televisions, fitness equipment and garden furniture.
2-man-handling is the right choice for bulky products, or products that require explanation and hands-on service, which cannot be sent by a regular parcel service. These include large household and electrical appliances such as washing machines and refrigerators, furniture, large televisions, fitness equipment and garden furniture.
2-man-handling is the right choice for bulky products, or products that require explanation and hands-on service, which cannot be sent by a regular parcel service. These include large household and electrical appliances such as washing machines and refrigerators, furniture, large televisions, fitness equipment and garden furniture.
2-man-handling is the right choice for bulky products, or products that require explanation and hands-on service, which cannot be sent by a regular parcel service. These include large household and electrical appliances such as washing machines and refrigerators, furniture, large televisions, fitness equipment and garden furniture.

Request a tailored shipping solution

Let’s work together to develop the right solution for your products.