Our mission statement: first-class services every day

At Hermes Einrichtungs Service, we combine passion with expertise to create exceptional delivery experiences every day. Our heart beats for innovative solutions that inspire both our clients and their end customers. We are more than just a service provider: we are around 8,000 partners at eye level who develop and implement tailor-made logistics concepts in close cooperation with all colleagues and partner companies.

Our vision

Our vision is clearly defined: “Together we create solutions that inspire people!” We want to offer unique service experiences through the seamless and smooth interaction of all processes. The wishes and needs of our customers are at the heart of everything we do. But we also always set ourselves the high standard of doing more than is expected. Because only those who deliver more than expected can truly inspire.

Our values

We are a team of customer-oriented thinkers and doers who act with empathy, reliability and above-average commitment. We focus on transparency, flexibility and scalability in order to adapt to the challenges of a dynamic market. A fair price-performance ratio and a wide range of service options are our promise. Our goal: satisfied customers who can rely on an outstanding delivery and service experience.

Our guiding principles

With our five guiding principles, we have jointly agreed on the direction of development and set the necessary guidelines. Target achievement is monitored regularly in order to be able to take countermeasures if necessary and to be prepared for new market developments at an early stage, for example.
Customers are always at the center of everything we do. We continuously monitor market developments and create unique customer experiences. We inspire through the rapid realization of innovative services.
We inspire customers and clients with our quality. Everyone in the company knows their contribution to the quality promise. Our quality targets are transparent and in line with economic efficiency and sustainability. Regular customer and client feedback is an important benchmark.
Clients value our experience and our special ability to react proactively and flexibly to volume developments. We are constantly adapting our infrastructure and processes to changing conditions.
We are human, respect each other and are diverse. We live an inspiring and appreciative corporate culture in which everyone can develop.
We are reliable in our cooperation.
We promote committed dialog at eye level, even if it is controversial, and draw innovative strength from this.
With us, people actively take responsibility and are open to change.
We are growing profitably in order to invest in the future of our company. In doing so, we assume ecological and social responsibility.
We open up international markets and new business areas.

Corporate culture

Within our organization, we live a culture of trust and mutual support. Tolerance, diversity and an open culture of error are the pillars on which our corporate culture rests.

We promote an atmosphere in which the ability to take criticism and find solutions thrive, and attach great importance to continuous further training and career opportunities for our employees.

As a responsible employer, we offer attractive conditions, modern work equipment and an inspiring working atmosphere. We know that our success is based on the commitment and satisfaction of each individual.

Our commitment does not end at the office door. We take responsibility in our social environment – be it through social commitment, sustainable action or support for environmental protection initiatives. Our aim is to actively have a positive influence on the world around us.

For applicants and everyone who comes into contact with us, friendliness, helpfulness and authenticity are a matter of course. We strive for long-term relationships based on respect and trust.

This is our mission statement – a commitment that drives and inspires us every day.
We are the Hermes Furnishing Service, and we deliver more than just goods:
We deliver enthusiasm.

We deliver enthusiasm.

Our claim expresses what drives us: We deliver enthusiasm. In order to deliver excellent services every day, we combine passion with expertise. The result: excellent customer reviews that continually confirm that we are on the right track.

Our performance promise

happy customers per day

Customer enthusiasm is measurable.

Every day, we do everything we can to bring not only products, but above all a positive delivery experience to your customers – up to 25,000 times a day in total. Our aim is to inspire our clients and their customers. The way to achieve this is through exceptional performance and first-class quality management. The visible result: an excellent Net Promoter Score (NPS).

Do you have any questions?

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