In our “HES Inside: People Who Make a Difference” series, we introduce colleagues from different areas of the company and diverse professional backgrounds. They all contribute their expertise, commitment and personality to ensuring smooth logistics processes and satisfied customers. This time, we introduce Patrick Kubasik, a senior IT trainee. With his experience and passion for technology, he supports our entire team in their day-to-day work while actively driving innovation forward.
From Industrial Mechanic to IT Specialist
Patrick began his professional career with an apprenticeship as an industrial mechanic and has more than ten years of experience in this field. He had been fascinated by computers and IT since childhood, which eventually led him to turn his hobby into a career. “A former colleague recommended that I apply to Hermes Furniture Delivery Service, and it was the right decision,” says Patrick.
He particularly appreciates the respectful working environment, the freedom to contribute his own ideas and the support he receives during his training. “The collaboration is varied and appreciative. I also really value the strong customer focus. Through direct and indirect interaction with customers, I have the opportunity to meet their expectations and contribute to their satisfaction.”
Responsibility at the IT Service Desk
In his role at the IT Service Desk, Patrick supports colleagues with all software- and hardware-related queries. His core responsibilities include handling requests in first- and second-level support, rolling out and adapting new software, and replacing hardware.
He is currently focusing intensively on his final project: a virtual learning environment for IT trainees. “The platform is designed to digitally replicate practical scenarios and enable flexible learning from anywhere. In this way, I want to help make IT training even more efficient and further adapt it to the requirements of the IT industry.”
Technology as the Key to the Future
Patrick sees the future of bulky goods logistics as being strongly shaped by digitalisation: “The use of artificial intelligence, the Internet of Things (IoT) and automated warehousing and transport systems will continue to increase. This will enable logistics processes to be planned, monitored and managed more efficiently.”
He also sees e-commerce and last-mile logistics becoming increasingly important: “Companies need innovative solutions to make deliveries even faster and more customer-friendly.”
Day-to-day work at the IT Service Desk also benefits from digital solutions: “Smart tools and applications such as automated ticketing systems and knowledge bases help us process requests more quickly. At the same time, remote working allows us to work much more flexibly.”
Opportunities for Young Talent in Bulky Goods Logistics
Patrick is a great example of the diverse career paths available in logistics. He advises young people to remain open to the industry and develop an interest in logistics processes and technological developments. “Working in bulky goods logistics helps develop important soft skills such as teamwork, communication and problem-solving, which are in demand across many professions today. At the same time, demand for logistics services is growing, particularly in e-commerce and the furniture and home furnishings sector. This opens up many exciting career opportunities,” says Patrick.
One of the most important lessons he has learned throughout his career is the value of clear and transparent communication. He has also learned that mistakes provide valuable experience and that, even in difficult situations, it is important not to give up and to always keep the goal in sight. “It certainly helps to be able to laugh at yourself from time to time.”
“Progress and Innovation Are Driven by Collaboration”
For Patrick, it is clear that close collaboration within the team and across the entire company benefits not only young talent. To successfully meet the challenges of the future, mutual knowledge sharing is essential. “Long-standing employees bring extensive expertise and decades of practical experience. By sharing this knowledge, they create a strong foundation for the entire team.”
At the same time, experienced colleagues benefit from the fresh perspectives of younger employees: “Young talent brings new perspectives and innovative approaches that help us challenge established routines and continuously improve our processes.”
Interested in Shaping the Future of Bulky Goods Logistics Too?
Join our team. Discover our current job openings in the career portal.
Would you like to learn more about the people who work at HES? Explore more profiles: Yvonne Edler
