Customer expectations in large-item logistics vary considerably. While some customers simply expect reliable delivery,…
In our series “Leadership in Transition: How HES Is Taking New Approaches”, we explore how modern leadership culture is put into practice. This time, we focus on Jens-Uwe Sander, Division Manager Sales, Marketing & Client Service.
Supply chains remain under pressure in 2026: Fluctuating demand and limited resources continue to present retailers, manufacturers and logistics service providers with new challenges.
Leadership does not have to rest with just one person. Linda de Beer has been with…
Deliver, install, take away: What appears straightforward from…
Furniture assembled, but the packaging is left behind? For many customers, this is where convenience ends. Find out why taking back cardboard and other packaging materials shapes the final impression and helps strengthen brands in the long term.
A delivery van carrying a washing machine weighing around 90 kilograms, installation and connection materials, two installers—and another 80 kilometers to the final address of the day.
The post-purchase experience—from delivery and installation to returns and removal—has become a key competitive differentiator in large-item logistics.
The last mile is becoming a brand experience: the HES Compass shows why quality, reliability and service are becoming more important for companies than speed alone.
Trust Instead of Control: Hakan Sanal demonstrates how New Leadership at the Löhne hub strengthens individual responsibility, encourages bold decision-making and motivates employees.
